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Team Lead For CSR

Job Overview

Lead a dynamic team in the BPO industry, specializing in customer support for the USA Trucking, Logistics, and Dispatch sector. As a Team Lead, you'll play a crucial role in ensuring seamless operations, driving excellence in customer service, and fostering a collaborative environment.

Job Description:

  • As the Team Lead for Customer Support Executives in the USA Trucking, Logistics, and Dispatch BPO, your responsibilities include:
  • Supervising and guiding a team of Customer Support Executives.
  • Overseeing day-to-day operations and ensuring efficient dispatch coordination.
  • Providing expert assistance to resolve complex customer queries and issues.
  • Collaborating with other teams to optimize processes and enhance service delivery.
  • Conducting regular performance assessments and providing constructive feedback.
  • Keeping abreast of industry trends and implementing best practices.

Job Specifications:

  • To excel in this role, you should have:
  • Proven experience in a BPO setting, with a focus on USA Trucking, Logistics, and Dispatch.
  • Leadership skills with a track record of successfully managing and motivating teams.
  • In-depth knowledge of customer support processes within the logistics industry.
  • Excellent communication and problem-solving abilities.
  • Familiarity with dispatch coordination systems and logistics software.
  • Adaptability to a dynamic and fast-paced work environment.

Perks & Benefits:

  • Competitive salary and performance-based incentives.
  • Health and wellness programs, including medical and dental coverage.
  • Opportunities for career growth and skill development.
  • Collaborative and inclusive work culture.
  • Access to cutting-edge technology and industry-leading tools.
  • Employee assistance programs for personal and professional support.
  • Flexible work arrangements to promote work-life balance.

Why Should You Join Us?

Joining our team means being at the forefront of the USA Trucking, Logistics, and Dispatch BPO industry. You'll have the chance to lead a dedicated team, contribute to operational excellence, and shape the future of customer support in a dynamic and growing sector. We value innovation, collaboration, and the continuous pursuit of excellence – traits that define our success and offer a fulfilling career journey for our team members.

Apply For The Job

Please submit your resume and a brief cover letter explaining your interest in the role and your qualifications. We're looking forward to learning more about you!

Have any questions?

If you have any questions or concerns, please contact our Human Resources department. Our team will be happy to assist you with any questions you may have.

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